The owners of The Manor, (hereinafter
referred to as the Owner) offer the short term rental/letting
of the property named on the rental agreement to the person of
21 years or over named as the party leader and to the named party
members detailed on the booking/enquiry form (hereinafter referred
to as the Guest) under the terms set out below by the management
company (hereinafter referred to as the Management Company).
Email Booking
The Owner will provide a written quotation by email or post showing
the total rental fee to the Guest for the property. Quotations
are valid for 30 days unless or until the property is either booked
by a third party or the Owner receives a deposit for the same
dates (or part thereof) from any party. Where the Guest agrees
by email, or other written device to book the property, the Owner
will provide a booking confirmation to the Guest by email or post.
The booking shall be provisional for up to a period of 5 working
days or until the full 20% deposit (or full payment of the booking
if the rental period is within 8 weeks) has been received. During
this period, the Owner reserves the right to accept any booking
for the property from a third party, where said third party agrees
to payment prior to receipt of payment from the Guest.
Confirmed Booking
On receipt of the required payment from the Guest, the Owner will
confirm the booking by email or post to the Guest. Only on release
of this confirmation from the Owner is the booking determined
as confirmed.
Acceptance
The Guest agrees that payment of the rental deposit sum to the
Owner will signify their full acceptance of these Terms and Conditions
of Rental.
Payments
The Owner agrees and acknowledges that the Owner will not release
the property or any service prior to receipt by the Owner of payment
in full. Failure of the Guest to pay rental or for any service
will result in removal or refusal to supply said service, including,
but not limited to, provision of accommodation in the property.
Such removal and or refusal will not alter the terms and penalties
associated with cancellation.
The Guest agrees to pay the total rental fee as shown on the Rental
Agreement within the due dates as set out on the booking confirmation.
Final and full payment is due 8 weeks prior to arrival. In the
event of late payment, or failure to pay, the Owner reserves the
right to levy the cancellation penalty percentage charges against
any money that the Guest has paid in advance and cancel the booking
of the Guest. Where the money paid in advance is insufficient
to cover the calculated percentage, the Owner reserves the right
to exercise any legal remedies to pursue the amount owed by the
Guest.
Where the Guest chooses to amend their booking 30 days or more
prior to arrival, resulting in a change of rental dates, the owner
reserves the right to levy a £20 ($35) booking administration
fee. Where the guest alters the booking resulting in a reduction
in the number of nights, the Owner will charge the £20 ($35) booking
administration fee in addition to the cancellation fee warranted
against the number of nights cancelled as described below. Any
changes to existing bookings within 30 days of arrival will not
be permitted.
The Owner reserves the right to amend rates at any time. Pre-existing
reservations, where the Guest has made a payment, will remain
at the pre-increase pricing.
Rental Period
The Guest agrees, and the Owner permits the rental period to begin
and end on the dates shown as the rental period (as shown on the
rental agreement form).
Check-In
Check-in to the property is after 4.00pm on the date of
arrival as shown on the Rental Agreement. At the sole discretion
of the Management Company, any Guest arriving before that time
may be refused.
Check-Out
Check-out is on the date of departure as shown on the Rental Agreement,
by 10.00am. All keys should be returned to the lock box
with the security alarm activated. In the event that it is found
that the Guest has not departed the property on the date of departure,
at the due time, then the Guest may be required to pay a penalty
charge of one day’s rental.
Basis of Rental
The property offered for short-term rental through the Owner is
provided on a self-catering basis. The Guest agrees that the Party
Leader remains responsible for all loss from the property or its
inventory during the rental period. Further the Guest acknowledges
and understands that the Party Leader must notify the Management
Company of any damage that occurs during their stay, immediately,
to avoid penalties. Where the Guest is found to have brought a
pet to the property without prior written permission, a charge
of $275 will be made to the Guest in compensation for additional
cleaning requirements, which the Guest agrees to pay within 14
days.
The Guest agrees that the Management Company or Owner can charge
additional fees to cover:-
• Early arrival or late departure charges
• Loss of breakage of inventory items
• Non return of keys
• Damage to the property or its equipment
Where the Management Company or Owner finds damage or loss to
the property following the Guests departure that, in the view
of the Management Company or Owner, constitutes malicious or wanton
damage, the Management Company or Owner reserves the right to
notify law enforcement authorities and prosecute, in addition
to billing the Guest for the full amount of repair or replacement,
and the Guest agrees to pay within 14 days.
Owner’s Personal Property/Equipment
Guests are permitted to use whatever is accessible within the
property. Any closets that are locked will contain the Owner’s
personal property and are not to be forced open. If there is baby
equipment accessible such as a travel cot and highchair, these
items are the Owner’s personal property and Guests are welcome
to borrow these, but it is the Guest’s responsibility to check
that the equipment is safe and suitable before use. Alternatively,
equipment can be rented from the management company - refer to
the Guest Handbook within the villa or email the owner for further
details.
Any Pool toys/inflatables will either be the Owner’s personal
property or may have been left by previous guests – in any case
the safety of any such item(s) cannot be guaranteed and use of
these items are at the sole risk/responsibility of the Guest.
Pets
Pets are not permitted in the property. Guests with pets are advised
to place their pet at another facility.
Cancellation
The Guest may cancel their booking at any time up to or during
the rental period. In the event that the Guest exercises their
right to cancel, the Owner of the property will levy the following
cancellation penalty percentage rates of the total rental fee
(amount shown on the rental agreement).
Up to 60 days prior to the arrival date 20%
Between 30 and 60 days prior to the arrival date 50%
Between 15 and 30 days prior to the arrival date 75%
Less than 15 days prior to the arrival date 100%
The Owner regrets that he/she is unable to waive any of the cancellation
charges above, whatever the circumstances. The Owner recommends
that all guests take out adequate cancellation or vacation insurance
either through their insurance broker or travel agent.
Limitation of Liability
• The Management Company and/or Owner will not release the physical
address of the property to the guest prior to the collection of
the keys and directions to the property. This is a security measure.
• The Management Company and/or the Owner do not accept liability
for equipment failure and or services in the property. In the
event of failure of equipment, the Guest must notify the Management
Company within 1 working day such that the Management Company
may elect to affect a remedy to the failure.
• The Company and/or the Owner do not accept liability for lost
or stolen personal property of the Guest from the property during
the rental period. In the event that property of the Guest is
lost or stolen, the Guest should advise the appropriate authority
first, and then the Management Company of the lost or stolen items.
The Management Company will either make good and secure the property,
or will transfer the Guest to another property, where the original
cannot be secured, and this will be the extent of its liability
to the Guest under such circumstances.
• The Management Company or its representatives may enter the
property at any time, without notice, for the purposes of protection
and/or maintenance of the property. Whatever possible, the Management
Company will provide notice to the Guest prior to such entrance.
• The Management Company and/or the Owner accept no liability
for personal loss or injury to the Guest during the rental period.
The Guest must ensure that they have adequate insurance cover.
• The Guest must ensure that children are supervised at all times.
It is the policy of the Management Company that all children under
the age of 18 years are not left in rental accommodation un-supervised
during the rental period.
• The Management Company and/or Owner do not accept any liability
for the acts of omissions of any agent. These include but are
not limited to, airlines, car hire companies, travel agents, ticket
agents, homeowners, or utility providers.
• The Management Company and/or Owner do not accept liability
for failure of pool heat to provide adequate heating where pool
heat is provided via an electrical heat pump, and where the outside
air temperature drops below 55 degrees Fahrenheit. Electric heating
pumps do not operate effectively below this temperature, and failure
of such devices to heat the pool is outside the Management Company’s
and Owner’s control, and is regarded as an act of nature (see
below).
• The Management Company and/or Owner do not accept liability
for acts of violence, nature, fire, flood, war, civil disobedience,
riot or other force majure that may have a deleterious effect
on the Guest.
• The Owner reserves the right to remove the property from the
marketplace or transfer it to an alternative Management Company.
Should this result in the property becoming unavailable for the
rental period the Owner will offer the Guest a suitable alternative
property of equal size and quality on a different community (subject
to availability). In the event that the Guest refuses the offered
alternative property, then the Guest may cancel the booking, and
the Owner will refund the total rental fee, less the applicable
cancellation penalty percentage rate.
• Where the property is booked by the Guest and is subject to
a construction discount, which will be clearly notified on the
rental agreement, this discount is the sole compensation offered
to the Guest for any inconvenience caused.
• Failure to comply with any of the terms herein will, at the
sole discretion of the Management Company and/or Owner, result
in the eviction of the Guest from the property, without recompense
or refund.
